Stuck in a Vinted dispute? Seller won't refund? Carrier disappeared? Risolvo mediates and unlocks your money quickly and legally.
Vinted won't help. Everyone blames each other, and you're stuck with your money gone.
Your parcel shows "delivered" but you never got it. Vinted blames the carrier, the carrier blames Vinted...
The seller disappears after receiving payment. Vinted refuses to intervene because the transaction is "complete".
The carrier claims delivery with no proof. Vinted blocks access to the carrier's support.
Vinted rejects your claim because your proof "doesn't meet criteria". Stuck with no recourse.
Shipping costs, claim fees, recovery charges... your losses keep piling up.
Weeks of messages, documents, follow-ups... with no guaranteed result.
An independent mediation platform that protects all parties and unlocks funds quickly.
Experts review ALL evidence and rule fairly under French law and Vinted's terms.
23 hours on average. No more weeks of waiting and endless follow-ups.
Our decisions are backed by French Consumer Law, the Commerce Code, and consumer protection.
If our analysis orders a refund, we guarantee recovery or we cover it.
Zero paperwork, zero travel. Real-time tracking of your case.
You see EVERYTHING: arguments, evidence, decisions, and judgment rationale.
About 2 minutes to fill the form.
A few questions to evaluate your case.
Result:
"Your case has 82% chance of success."
You sign a mandate.
You authorize us to act on your behalf.
We handle communications.
We build your case file.
We prepare legal remedies.
If we recover your money: we take a commission.
Example:
• €80 dispute
• 5% commission = €4
You get €76 back.
Describe your situation. We'll analyze your case for free.
Free initial analysis. Our fee is only charged on the recovered amount (5%). If we recover nothing, you pay nothing.
Yes. Our mediation is independent from Vinted. If we rule in your favor, Vinted must comply or face legal escalation.
Vinted messages, order history, payment proof, delivery point photos, bank data... Anything that supports your case. You don't need "perfect" proof — we decide on balance of probabilities.
Vinted accepts mediation in its terms. If they refuse to pay, we escalate to regulators (DGCCRF) and pursue legal enforcement.
Analysis within 24h. Other parties have 10 days to respond. Ruling within 5 days after closing. Average: 23 days.
SSL encryption, French servers, GDPR compliant. Your data is never shared with third parties. Zero resale, zero ads.