🔍 Complete Guide
Your rights when a Vinted package doesn't arrive
Legal deadlines, required evidence, possible appeals... Everything that protects you in case of non-delivery.
Read article →Stuck in a Vinted dispute? Seller won't refund? Carrier disappeared? Risolvo mediates and unlocks your money quickly and legally.
Vinted no longer helps anyone. Everyone shifts blame, and you're stuck with your money.
Your package shows as "delivered" but you never received it. Vinted blames the carrier, the carrier blames Vinted...
The seller stops responding after payment. Vinted refuses to intervene since the payment went through.
The carrier claims delivery without proof. Vinted blocks access to carrier support.
Vinted rejects your claim because your proof "doesn't meet criteria". Stuck with no recourse.
Between shipping fees, claim fees, appeal fees... your losses pile up.
Weeks of messages, documents, follow-ups... with no guaranteed result.
An independent legal analysis platform that protects all parties and unlocks funds fast.
Experts examine ALL evidence and rule fairly under French law and Vinted's terms.
23 hours on average. No weeks of waiting. No endless follow-ups.
Our decisions are based on the Commercial Code, Hamon Law, and consumer protection.
If our analysis orders a refund, we guarantee recovery or we cover it.
Zero paperwork, zero travel. Real-time case tracking.
You see EVERYTHING: each party's arguments, evidence, decisions, and reasoning.
About 1 minute to fill the form.
A dozen questions.
We get back to you after analysis:
"Your case has 82% chance of success."
You sign a mandate, still free, no commitment.
Authorizes our team to act on your behalf.
We handle exchanges with all parties involved.
Continuous case review.
We prepare appeals.
If we recover the package or compensation: we transfer it immediately.
5% commission of the declared package value.
Example:
30€ dispute
5% commission = 1.5€
You get 28.5€.
Describe your situation. We'll analyze your case for free.
Free initial analysis. Our fees are only taken from the refund obtained (5%). If we recover nothing, you pay nothing.
Yes. Our analysis is independent of Vinted. If we find you're right (evidence, law, etc.), we order the refund, and Vinted must comply or face legal escalation.
Vinted messages, order history, proof of payment, delivery point photos (if not delivered), witnesses, bank data... Anything supporting your version. No need for "perfect" proof — we rule on the balance of probabilities.
Vinted accepts the verdict in its terms of use. If they refuse to pay, we can escalate to regulators (Consumer Protection, DGCCRF) and take legal action for enforceability.
Case analysis within 24h max. Other parties have 10 days to respond. Ruling within 5 days after debate closes. Average: 23 days.
SSL encryption, servers in France, GDPR compliant. Your data is not shared with third parties. Zero resale, zero ads.
"I got 120€ back in 18h after weeks of fighting with Vinted. Incredible."
— Sophie L.
"I didn't know I had so many rights. The team handled everything, I did nothing."
— Thomas R.
"2 days to unlock a situation that dragged on for 3 months. 100% recommend."
— Karim D.
Free Analysis, commission uniquement en cas de succès. Voir le simulateur →
Everything you need to know about your Vinted rights
Legal deadlines, required evidence, possible appeals... Everything that protects you in case of non-delivery.
Read article →The 7 evidence items that increase your success rate by +90%. Templates included.
Read guide →Package not delivered, disappearing seller, lying carrier... How we resolved them.
Discover →